HR Happy Hour 384 – The Critical Role of Managers in Employee Engagement

Hosted by

Steve Boese

Co-Founder of H3 HR Advisors and Program Chair, HR Technology Conference

Trish Steed

CEO and Principal Analyst, H3 HR Advisors

About this episode

Guest: Jim Harter, Chief Workplace Scientist, Gallup

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This week on the HR Happy Hour Show, Steve and Trish were joined by Jim Harter to talk about Gallup’s most recent research, it’s largest workplace study to date, and how the job of management has probably never been more complex. Jim is the co-author of ‘It’s the Manager’, a look at how the role of manager has changed, how it remains critically important for employee engagement and organizational success. Jim shared several interesting findings from the research and the book, which all managers and leaders should understand as their workplaces evolve.

Additionally, Trish shared her excitement with the recent St. Louis Blues Stanley Cup victory, Steve admitted he has not watched a hockey game in years, and whether or not it is ethical to A/B test management theories on your kids.


This was a really interesting and fun conversation, thanks to Jim for joining us.

Remember to subscribe to the HR Happy Hour Show wherever you get your podcasts.


  1. Tim on 1st May 2020 at 4:29 pm

    I was just talking to one of my main peers in the HR field. I work as a small business coach and I appreciate the wealth of ideas here. Getting these ideas – here and with my friend – just sharpens what I offer my clients! Thank you!

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