When AI Changes How Experience Is Built: Trust, Data, and the Future of Work

When AI Changes How Experience Is Built: Trust, Data, and the Future of Work

Host: Trish Steed

Guest: Michele Bodda, Group President, Experian Housing, Verification Solutions and Employer Services at Experian Employer Services

Summary

On this episode of the HR Happy Hour, Trish Steed is joined by Michele Bodda of Experian Employer Services to explore how Experian is approaching some of the most consequential moments connecting employers, employees, consumers, and financial institutions. Michele shares how her nearly three decades at Experian have shaped her perspective on leadership, innovation, and the importance of staying curious throughout a career. She also explains why Experian entered the employer services market and how the company’s experience managing sensitive information and high-trust interactions translates into HR compliance, employment and income verification, tax credit management, and other employer services.

The conversation also explores Experian’s expanded relationship with Workday, which adds more than 15 million payroll records from Workday’s network to Experian Verify and supports Experian’s continued expansion of its income and employment verification network. But the discussion goes well beyond technology and data.

Michele and Trish examine what happens as AI and automation become embedded in processes once driven primarily by human expertise. As technology produces more insight and handles more routine work, organizations will have to think differently about how people—particularly those early in their careers—develop the knowledge, judgment, and experience needed to act on those insights.

Throughout the conversation, one theme remains constant: trust. Whether someone is applying for a job, renting a home, securing a mortgage, or navigating an employment relationship, accurate, secure, and reliable information can have an enormous impact on the outcome.

Topics include:

• The connection between employment verification, compliance, tax credits, and the broader employee experience
• How Experian’s expanded Workday relationship strengthens its verification network
• Why every employment or income verification represents a meaningful moment in someone’s life
• How reliable data becomes even more important as organizations increase their use of AI
• The challenge organizations face in deciding what comes next in their AI and technology journeys
• Why developing human judgment and experience may become one of the most important workforce issues of the next several years
• How trusted partners can help HR teams manage complex compliance requirements while keeping their focus on employees

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