The SHRM Service Dog Verdict: Accommodation, Accountability, and HR Credibility

A jury recently found the Society for Human Resource Management (SHRM) liable in a major disability accommodation lawsuit. Specifically, the case centered on a job applicant who requested an accommodation for a service dog. Because SHRM serves as a primary authority for workplace standards, this verdict carries significant implications for employers and HR professionals nationwide.

In this episode of Workplace Minute, host Steve Boese breaks down the details behind the court’s decision. First, he examines how interactive accommodation processes should function within an organization. Next, Steve analyzes the steep financial and reputational costs that follow when these workplace systems fail. Moreover, he explores what this landmark outcome reveals about accountability and HR credibility when an industry leader stumbles.