How Leaders Can Build AI-Native Organizations

How Leaders Can Build AI-Native Organizations

Host: Steve Boese

Guests: Brian Solis, Head of Global Innovation – Dave Wright, Chief Innovation Officer, ServiceNow

Summary

On this episode of System of Record, Steve Boese is joined by Dave Wright and Brian Solis, co-authors of Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies, for a conversation about what it really takes to become an AI-native organization. Rather than focusing on AI tools alone, they explore why successful transformation requires organizations to rethink leadership, redesign workflows, and build cultures that can continuously adapt.

The discussion challenges leaders to move beyond using AI solely for efficiency and begin leveraging it to create entirely new ways of working. From organizational design to workflow orchestration, the episode offers practical insights into what separates companies that simply adopt AI from those that use it to reinvent their business. Whether you’re leading HR, IT, operations, or enterprise strategy, this conversation provides a thoughtful framework for preparing your organization for the next era of work.

Topics include:

• Why AI represents a fundamentally different transformation than previous technology waves.
• What it means to build an “infinite company” designed for continuous adaptation.
• How leadership must evolve to support AI-driven organizations.
• Why workflow design is becoming one of the most important competitive advantages.
• The difference between using AI for operational efficiency and using it to drive innovation.
• How organizational culture, trust, and curiosity influence successful AI adoption.

Thank you for joining the show today!  Remember to subscribe wherever you get your podcasts!

Download Transcript